About
SERVING PHOENIX AND BEYOND
Professional IT Services Since 1994
Thirty-two years ago I was sitting at a CPA’s desk in Phoenix, showing him how to move a general ledger off a columnar pad and into a computer.
He was not excited about it.
Everything about that conversation is still relevant to the work I do today — which, as it turns out, is the same work. Only the machine has changed.
A MESSAGE FROM OUR FOUNDER
Heath Carlson
32 years in technology. 20 years delivering managed IT.
1994 A DOS prompt and a very skeptical accountant.
My first real job in technology was teaching certified public accountants to stop keeping books on paper.
If you weren’t there, it’s hard to appreciate how big an ask that was. These were people who had spent entire careers with a thirteen-column pad, a mechanical pencil, and an adding machine that printed a paper tape. Every number had a place you could point at. Every mistake left an eraser mark. The work was slow, and it was theirs.
Then I’d walk in with a beige box and a black screen with a blinking cursor, and ask them to hand all of it over.
The objection was never that the computer was too complicated. These were smart people; they picked up the software in an afternoon. The objection was something else, and one CPA put it better than I ever have:
“If I make a mistake on paper, I can find it. If the computer makes a mistake, where does it go?”
That was the real fear. Not the machine — the loss of visibility. Being wrong in a way you couldn’t see.
I’ve thought about that sentence for thirty-two years, because I have heard some version of it before every single technology shift since.
What I learned in those first years
I didn’t win those arguments with feature lists. I won them by sitting down and running the first month’s close both ways — on paper and in the software — and reconciling the two side by side until the numbers matched.
That’s when the fear went away. Not because the technology was impressive, but because we had proved it was trustworthy, and they had watched us prove it.
That’s the whole job. It was then and it still is.
Every wave since, the same conversation
- The late nineties brought networks, and with them the question of who could see whose files.
- The 2000s brought always-on internet and email that a business could no longer operate without — the first time downtime cost real money by the hour.
- Around 2006 I stopped selling break-fix and started delivering managed services. Watching systems continuously instead of waiting for the phone to ring turned out to be the single biggest improvement I ever made for clients.
- The 2010s moved everything to the cloud. Servers left the closet, phones became software, and a business could suddenly be run from anywhere.
- 2020 compressed a decade of remote-work adoption into about three weeks.
- The last few years brought ransomware and real compliance obligations — HIPAA, CMMC, NIST, cyber insurance questionnaires with teeth — and turned security from a product into a discipline.
Every one of those arrived with the same feeling in the room. Something arriving faster than people could evaluate it. The same question, wearing different clothes: if this goes wrong, will I be able to see it?
And now, AI
Which brings us to right now.
Artificial intelligence is the fourth genuine wave I’ve worked through, and it is moving faster than the three before it combined. It is already inside most businesses — not because anyone approved it, but because a good employee was trying to work faster and found a tool that helped.
Independent research puts regular AI use on company devices at around 45% of employees, up from 15% a year earlier, with most of it running through personal accounts the business can’t see. It is almost never malicious. It’s the same instinct that made that CPA good at his job: there has to be a faster way to do this.
But the same question applies, and it’s the one I’ve spent three decades answering. If information leaves your business through a tool nobody approved, will you be able to see it?
Today, for most companies, the honest answer is no.
So my job hasn’t changed. I still sit down with business owners and prove a new technology is trustworthy — carefully, with guardrails, and with a record that shows we did it properly. In 1994 that meant reconciling a month’s close twice. In 2026 it means knowing which AI tools have permission to read your email, and being able to prove to an auditor or an insurer that you knew.
Same job. Better tools. A lot more grey hair.
Why I still do the work myself
I’ve been a small business owner nearly as long as I’ve been in technology, which means I understand the position my clients are in — the payroll that has to clear, the customer who won’t wait, the decision that has to be made with incomplete information.
That’s why I don’t hand the important work to someone else. When you engage My Computer Pro, you get thirty-two years of judgment in the room, not a junior technician with a checklist and a script to escalate from.
At My Computer Pro, we’re here to be more than your IT provider — we’re your partner in success.
Smart IT Help Phoenix Businesses Need
Affordable, Scalable, and Always Reliable
Since 2021, My Computer Pro has been delivering professional IT services to small businesses in Phoenix and across the country. What started as a small operation has grown into an enterprise-level provider, trusted by organizations that need reliable, cost-effective technology solutions to compete in today’s fast-moving world.
Small businesses face unique IT challenges—tight budgets, limited internal resources, and the constant threat of downtime or cyberattacks. That’s where My Computer Pro steps in. We specialize in smart IT help designed specifically for small businesses, offering solutions that are affordable, scalable, and always reliable.
Whether your team needs managed IT services, cybersecurity protection, VoIP systems, or point-of-sale (POS) support, we customize every solution to fit your needs. Instead of forcing a one-size-fits-all package, we design IT strategies that grow alongside your business. Our clients don’t just get technology—they get a trusted partner who understands their operations inside and out.
Founder Heath Carlson brings over 32 years of managed it-support Phoenix companies trust. Every client benefits from proven expertise and his hands-on approach. “I started as a small business owner myself,” Heath explains. “That’s why our mission has always been to provide small businesses with the same level of IT service and security that large enterprises enjoy.”
With My Computer Pro IT support Phoenix small business owners never have to worry about a roadblock. We make technology your advantage—helping you cut costs, improve efficiency, and gain the peace of mind that comes from knowing your IT is in expert hands.
24/7 IT Support That Delivers
Round-the-Clock Protection for Your Business Operations
Technology issues don’t wait for business hours, and neither do we. At My Computer Pro, our 24/7 it-support services ensure your business operations stay protected and connected at all times. From ecommerce integrations to voip phone systems, we have you covered at all times.
From late-night server alerts to early-morning connectivity problems, our dedicated support team responds immediately to keep downtime at a minimum. Every minute your systems are down means lost productivity, frustrated clients, and potential revenue loss. That’s why we’ve built our support model around fast response times, proactive monitoring, and immediate troubleshooting whenever and wherever you need it.
Our services include:
- Help Desk Support: Friendly, knowledgeable technicians available day or night.
- Proactive Monitoring: Continuous oversight of networks, servers, and devices to prevent problems before they disrupt business.
- Emergency Response: Quick action for critical issues such as security breaches, system crashes, or major outages.
What sets us apart is our personal approach. Unlike large, impersonal IT providers, My Computer Pro builds direct relationships with every client. You’re never just a ticket number—you’re a valued partner.
Our 24/7 IT support extends beyond troubleshooting. We actively monitor your systems for early warning signs, helping to prevent costly downtime before it even happens. That’s the kind of reliability businesses need to operate confidently in today’s digital-first world.
IT Consulting That Drives Growth
Strategic Technology Solutions For Your Business Goals
Technology isn’t just about fixing problems—it’s about driving growth, improving efficiency, and positioning your business for long-term success. At My Computer Pro, we offer expert IT consulting services that align your technology strategy with your business goals.
Every small business has different needs. Some require help migrating to the cloud, while others need better cybersecurity frameworks, upgraded phone systems, or a more reliable network infrastructure.
Our consulting services include:
- Technology Planning: Strategic roadmaps that ensure your IT investments support growth.
- Cybersecurity Strategy: Comprehensive solutions that protect against today’s evolving threats.
- Cloud Services Consulting: Helping businesses leverage the cloud for scalability and cost savings.
- Compliance & Risk Management: Ensuring your business meets industry standards while minimizing risks.
What makes our consulting unique is the partnership mindset we bring to every engagement for all merchant services. Founder Heath Carlson emphasizes this commitment: “We’re here to be more than your IT provider—we’re your partner in success.”
With My Computer Pro IT consulting Phoenix Businesses have you the guidance and expertise to move forward with confidence.
With the right IT consultant, your technology stops being a burden and becomes a growth engine for your business. That’s exactly what we deliver.
Why Businesses Trust My Computer Pro
A Partner in Businesses Success Since 1994
My Computer Pro’s reputation as a trusted IT provider has been built on one foundation: putting the success of our clients first. We’ve served the Phoenix community and beyond for more than two decades, growing from a small business into a leading IT services company by staying true to our mission.
- Local Expertise, National Reach: Based in Phoenix, we understand the unique challenges small businesses face here, but our services extend nationwide.
- Personalized Support: Every solution is tailored, every client relationship valued. You’re never just a number.
- Enterprise-Level Quality for Small Businesses: We provide the same advanced IT capabilities that Fortune 500 companies rely on—scaled and priced for smaller organizations.
- Proven Leadership: With Heath Carlson’s 32+ years of managed IT experience, you gain the confidence of working with a solid team.
We know small businesses don’t have the luxury of wasted time or wasted resources. That’s why everything we do—from managed IT and consulting to cybersecurity and support—is designed to maximize efficiency, minimize downtime, and give you a competitive edge.
We believe trust is earned through consistency, reliability, and results. That’s why so many Phoenix businesses continue to choose My Computer Pro year after year!
At My Computer Pro, your technology is more than just tools—it’s the foundation of your success. And we’re here to make sure that foundation is strong, reliable, and built to last.
Bringing enterprise caliber technology and support to the small business market at an affordable price.